Privacy Policy

Kaiian Rehla  |  Last updated: March 26, 2026

Kaiian Rehla for Information Technology ("the Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by the Company. It applies to our website and mobile applications (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described herein.

1. Definitions

  • Applications – iOS Driver app, iOS Customer app, Android Driver app, Android Customer app.
  • Account – A unique account created for you to access our Service.
  • Company – Kaiian Rehla for Information Technology.
  • Cookies – Small files placed on your device containing browsing history details.
  • Customer – A person who signs up to use the Company Service.
  • Device – Any device that can access the Service (computer, cell phone, tablet).
  • IP Address – A number assigned to each device connected to the Internet, often used to identify approximate location.
  • Personal Data – Any information that relates to an identified or identifiable individual.
  • Service – The Website and Applications.
  • Service Provider – Any third party that processes data on behalf of the Company.
  • Usage Data – Data collected automatically from the use of the Service.
  • Website – Accessible from www.kaiian.com.
  • You – The individual or entity accessing or using the Service.

2. Data We Collect

2.1 Personal Data

We may ask you to provide personally identifiable information including:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City

2.2 Location Data New

Location Access Disclosure Our applications access your device's precise and/or approximate location data while you use the Service. This applies to both Driver and Customer apps. Location data is used for the following purposes:
  • Matching customers with nearby drivers
  • Tracking trip progress and navigation
  • Verifying driver arrival at designated pickup locations
  • Calculating trip distance and fares
  • Improving service coverage and operational efficiency

Location data is collected while the app is in use. We do not collect location data in the background beyond what is necessary to complete an active trip. You can manage location permissions at any time through your device settings; however, disabling location access will limit the functionality of the Service.

2.3 Usage Data

Usage Data is collected automatically and may include your device's IP address, browser type and version, pages visited, time and date of visit, time spent on pages, unique device identifiers, mobile operating system, and other diagnostic data.

2.4 Tracking Technologies & Cookies

We use Cookies, web beacons, tags, and scripts to track activity on our Service. You can instruct your browser to refuse all Cookies, but some parts of our Service may not function properly without them. Web beacons in emails allow us to count users who opened an email and gather related website statistics.

3. How We Use Your Data

Purpose Description
Service Provision To provide, operate, and maintain the Service.
Account Management To manage your registration and give access to Service features.
Contract Performance To fulfil purchase or service contracts made through the Service.
Communications To contact you via email, SMS, phone calls, or push notifications for updates, security alerts, and support.
Marketing To provide news, offers, and information about similar goods and services (opt-out available).
Request Management To attend and manage your requests.
Business Transfers To evaluate or conduct mergers, acquisitions, or asset transfers.
Analytics For data analysis, usage trends, promotional effectiveness, and Service improvement.

4. Sharing Your Data with Third Parties

We may share personal and non-personal information with:

  • Advertisers, sponsors, and marketing partners
  • Affiliated companies and business partners
  • Trusted service providers (hosting, database management, email, payment processing, customer service)
  • Analytics and ad network partners (including IP address for general location estimation)
  • Government or law enforcement authorities when required by law or to protect safety and rights
  • Successors-in-interest in the event of a merger, asset sale, or business reorganisation

5. Payment Data – Apple Pay

If you choose to top up your wallet using Apple Pay, we collect and process information required to facilitate the transaction (e.g., Apple Pay account details and amount). This data is securely transmitted per Apple's privacy and security standards. We do not store your payment information or share it with unauthorised third parties. All transactions are subject to Apple's Privacy Policy.

6. Retention of Your Personal Data

We retain your Personal Data only as long as necessary for the purposes in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is generally retained for a shorter period unless required for security, functionality improvements, or legal compliance.

7. Deletion of Your Personal Data

  • Your personal data may be deleted upon request.
  • We respond to deletion and transfer requests submitted by email within one month and specify the applicable timelines.

8. Transfer of Your Personal Data

Your information may be transferred to and maintained on computers located outside your state, province, or country, where data protection laws may differ. Your consent to this Privacy Policy represents your agreement to such transfer. We take all reasonably necessary steps to ensure your data is treated securely.

9. Disclosure – Law Enforcement

The Company may disclose your Personal Data in good faith where necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users or the public
  • Protect against legal liability

10. Driver & Customer Compensation Policy

Cancelled Trip Compensation
  • Drivers are eligible for compensation only if they have reached the designated pickup location.
  • Maximum compensation: 5 SAR per cancelled trip.
  • To request compensation, contact technical support: 920009771.
  • Compensation claims for trips exceeding 24 working hours will not be considered.
  • Maximum 4 non-payment compensations per month, capped at 200 SAR total.
  • The Company reserves the right to withhold compensation after investigation.

Wallet Transfers

  • Drivers may initiate wallet transfers at any time; a daily instant transfer subscription is available.
  • Transfer fee: 5 SAR per transaction.
  • Profits are disbursed when the wallet balance is 200 SAR or more, upon request via the unified number.
  • Incorrect top-up refunds are subject to gateway fees (3.8% Visa/Mastercard or 1.5% Mada) plus transfer and operational fees. Refund amounts range from 50–200 SAR, not exceeding 5,000 SAR. Timeline: 1–3 weeks via bank account or STCPAY.
  • Customers cannot withdraw amounts from their wallet.

Incentives & Offers

Rewards are disbursed within 3 working days after a campaign. Drivers forfeit rewards if they commit misuse on offer days (e.g., premature trip start/end, ignoring or rejecting requests, customer complaints).

Abuse & Penalty Fees

By registering, you agree that the Company may apply special and general terms regarding fees for abuse or misconduct toward customers, subject to internal regulations.

11. Safety Regulations

  • Smoking is strictly prohibited.
  • Transporting passengers between cities is strictly forbidden.
  • Use of a seat belt is mandatory.
  • Do not share your personal data; captains receive required information through the app only.
  • Passengers do not bear any traffic violations or tickets.

12. Security of Your Personal Data

The security of your Personal Data is important to us. We strive to use commercially acceptable means to protect it; however, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

13. Links to Other Websites

Our Service may contain links to third-party websites not operated by us. We have no control over, and assume no responsibility for, the content or privacy practices of such sites. We strongly advise you to review the Privacy Policy of every site you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and via email or a prominent notice on our Service before the change becomes effective. You are advised to review this Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or wish to submit a data deletion or transfer request, please contact us:

© 2026 Kaiian Rehla for Information Technology. All rights reserved.